Passenger Services Agent

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

dnata, a leading global air services provider, is seeking a Passenger Services Agent at Melbourne Airport. The role is permanent part-time and involves checking in passengers, assisting with wheelchairs, and coordinating with airlines to ensure smooth aircraft turnarounds.

You will deliver high standards of customer service, handle check-in duties, and assist passengers including those needing special assistance. The position requires the ability to work across a 24/7 roster in a fast-paced team.

Qualifications

• 1–2 years' experience in a customer service role.
• Experience dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).
• Ability to work unsupervised at times and in a changing and fast paced team environment.
• High level computer skills.
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.

Responsibilities

• Deliver a high standard of customer service for client airlines and ensure all customer service requirements are met promptly.
• Carry out passenger check-in duties and other duties commensurate with passenger service, including assistance in wheelchairs.
• Assist passengers.
• Support during disrupted or delayed services.
• Assist passengers requiring special assistance.
• Promote a positive company image and ensure timely aircraft scheduled departures.

Skills

Customer service

Baggage handling

Special needs assistance

Computer skills

Rostered shifts

Unsupervised work

Teamwork

Job description

Job Description

Ever dreamed of working at the airport? This is your chance to join the world's leading Ground Handler at Melbourne Airport!

As a Passenger Services Agent, you'll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You'll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

The position available is Permanent Part time.

What You’ll Be Doing:

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
• Assisting passengers
• During disrupted or delayed services
• That require special assistance
• In wheelchairs to and from aircrafts
• Promote and maintain a positive company image (including grooming, behaviours and service)Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)Comply with dnata Standard Operating Procedures and Policies

About the Employer

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world's largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

About the Candidate

• 1 - 2 years' experience in customer service-oriented role
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Ability to work unsupervised at times and in a changing and fast paced team environment
• High level computer skills
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend