Passenger Services Delivery Agent

dnata Airport Services; Sydney; On-site; AUD 28,000 - 39,000; Part time

Benefits offered by this job

5 Weeks Annual Leave (accrued)

Parking paid by dnata

Uniforms and ID cards supplied

Minimum engagement of 20 hours perweek

Career progression opportunities

Job summary

dnata Airport Services – Sydney Airport NSW is seeking a Passenger Service Delivery Agent to join our fast-paced team. You'll handle check-ins, passenger services, and gate duties while ensuring safety, compliance and outstanding customer service.

The role offers a minimum engagement of 20 hours per week with 5 weeks annual leave, uniforms and parking provided, and opportunities for career progression. You must be able to work across shifts, including mornings, evenings and weekends, and support

Qualifications

• 1 - 2 years’ experience in customer service-oriented role.
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Ability to work unsupervised at times and in a changing and fast paced team environment
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

Responsibilities

• Deliver high standard of customer service for client airlines.
• Carry out passenger check in duties and other duties commensurate with passenger service.
• Ensure paperwork is completed on time and reporting per service delivery agreements.
• Assist during disrupted or delayed services and special needs passengers.
• Help passengers with baggage and wheelchairs.
• Follow OH&S requirements and report incidents.
• Ensure procedures are carried out per client regulations.
• Promote a positive company image through grooming and service.
• Coordinate with internal and external clients to achieve on-time departures.

Skills

Customer service

Job description

dnata Airport Services – Sydney Airport NSW

Ever dreamed of working at the airport? This is your chance to join the world’s leading Ground Handler at Sydney International Airport!

As a Passenger Service Delivery Agent, you’ll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You’ll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

The position available is Permanent Part time.

What You’ll Be Doing:

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• During disrupted or delayed services
• That require special assistance
• In wheelchairs to and from aircrafts
• Forwarding/delivering of baggage to passengers
• Follow all OH&S requirements and report incidents immediately
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
• Promote and maintain a positive company image (including grooming, behaviours and service)
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
• Liaise professionally with internal and external clients and stakeholders

What you will receive as an employee:

• 5 Weeks Annual Leave (accrued on all time worked);
• Parking paid by dnata
• Uniforms and ID cards supplied;
• Minimum engagement of 20 hours per week;
• Opportunities for career progression and ability to progress in the business;

What We’re Looking For:

• 1 - 2 years’ experience in customer service-oriented role
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Ability to work unsupervised at times and in a changing and fast paced team environment
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.