Passenger Communications Officer

Public Transport Authority; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite gym facilities

Subsidised corporate apparel

Social club

Job summary

The Public Transport Authority is seeking Passenger Communications Officers to deliver timely and engaging public transport information to our passengers.

You will develop content across channels and coordinate communications on disruptions, changes and key initiatives, contributing to strong customer experiences across WA.

Qualifications

• Experience creating clear, accurate and engaging content for a variety of audiences and communication channels.
• Experience supporting the development, implementation and evaluation of communication, marketing or advertising campaigns.
• Experience managing and updating content using web-based Content Management Systems (CMS).
• Strong written communication skills with exceptional attention to detail and accuracy.
• Well-developed organisational skills with the ability to manage competing priorities and meet deadlines.
• The ability to build and maintain effective working relationships with a range of internal and external stakeholders.

Responsibilities

• Develop and distribute customer communications relating to service disruptions, planned changes and key transport initiatives.
• Prepare content across channels and coordinate the distribution of customer information materials.
• Assist with maintaining up-to-date disruption information on digital platforms.
• Support the management of content across PTA websites and other digital channels.

Skills

Content creation

Campaign support

CMS experience

Strong writing

Organization

Stakeholder relations

Content management systems

Tools

CMS

Job description

The Public Transport Authority is seeking motivated and customer-focused Passenger Communications Officers to support the delivery of timely, accurate and engaging public transport information to our passengers. In this role, you will assist in developing and distributing customer communications relating to service disruptions, planned changes and key transport initiatives, ensuring customers receive the information they need when they need it. Working within the Customer Strategy and Communications Branch, you will contribute to communication plans, prepare content across a range of channels, coordinate the distribution of customer information materials and assist with marketing and communications activities. You will also support the management of content across PTA websites and maintain up-to-date disruption information on digital platforms. This role offers an excellent opportunity for a communications professional looking to further develop their skills in a fast-paced environment where effective communication directly contributes to the customer experience of millions of public transport users across Western Australia.

About You

To excel in this role, you should possess:

• Experience creating clear, accurate and engaging content for a variety of audiences and communication channels.
• Experience supporting the development, implementation and evaluation of communication, marketing or advertising campaigns.
• Experience managing and updating content using web-based Content Management Systems (CMS).
• Strong written communication skills with exceptional attention to detail and accuracy.
• Well-developed organisational skills with the ability to manage competing priorities and meet deadlines.
• The ability to build and maintain effective working relationships with a range of internal and external stakeholders.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there. Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go. Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite gym
• Subsidised Corporate Apparel and Spectacles
• Supportive team environment
• Opportunity to join our Social Club offering savings and benefits all year round

There is currently one fixed term opportunity for 12 months with the possibility of renewal and/or permanency. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months. This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months. To be eligible to work at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a valid work visa until December 2027. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Gemma Pavlovic, Digital Communications Manager, on 08 9326 2696 for specific information about the role. For more information about the PTA, please visit www.pta.wa.gov.au . For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail] .