Service Planning and Disruptions Officer

Public Transport Authority; Perth; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Onsite gym access

Corporate apparel subsidies

Social Club

Job summary

Public Transport Authority in Western Australia is seeking a Service Planning and Disruptions Officer to help keep Transperth services running during planned and unplanned disruptions across the network. You will plan disruption responses, coordinate rail replacement services, and support service reviews that improve reliability for passengers.

Working in the Services Development team, you will analyse transport trends, gather passenger feedback, and engage with bus contractors, government

Qualifications

• Experience managing contracts, service providers or operational service delivery, ideally within public transport, infrastructure or customer-focused environments.
• Strong communication and stakeholder engagement skills with the ability to build productive relationships and coordinate across multiple parties.
• Experience delivering customer-focused information services during service changes, disruptions or operational events.
• Well-developed analytical and problem-solving skills to interpret data, identify trends and provide practical recommendations.
• Understanding of urban and regional planning principles and the role of transport in connecting communities.
• Collaborative approach to work within multidisciplinary teams.

Responsibilities

• Plan disruption responses for planned and unplanned events across Transperth network.
• Coordinate rail replacement services and service reviews to improve reliability for passengers.
• Research transport trends and analyse passenger surveys to identify improvement opportunities.
• Engage with internal teams, bus contractors, government agencies and community stakeholders.

Skills

Contract management

Stakeholder engagement

Communication

Analytical thinking

Urban planning concepts

Collaborative work

Job description

Service Planning and Disruptions Officer

Play an important role in ensuring public transport services continue to operate effectively during planned and unplanned disruptions across the Transperth network. Working within the Services Development team, you will assist in planning and coordinating disruption responses, special events, rail replacement services, and service reviews that support a reliable customer experience.

This is a diverse and rewarding role where no two days are the same. You will work closely with internal teams, bus contractors, government agencies, and community stakeholders to minimise disruption impacts on passengers. You will also contribute to service planning initiatives through research, analysis of transport trends, passenger surveys, and the identification of opportunities to improve public transport services across metropolitan and regional communities.

The role provides a unique opportunity to combine operational problem-solving, stakeholder engagement, customer service, and strategic transport planning to help shape the future of public transport in Western Australia.

About You!

To excel in this role, you should possess:

Experience managing contracts, service providers or operational service delivery, ideally within public transport, infrastructure, local government or other customer-focused environments.

Strong communication and stakeholder engagement skills, with the ability to build productive relationships, coordinate across multiple parties and confidently manage competing priorities.

Experience delivering customer-focused information services, particularly during service changes, disruptions, projects or operational events where clear and timely communication is critical.

Well-developed analytical and problem-solving skills, with the ability to interpret data, identify trends, undertake research and provide practical recommendations to improve services and customer experiences.

An understanding of urban and regional planning principles and the important role transport services play in connecting communities, supporting growth and meeting customer needs.

A collaborative approach, with the ability to work effectively within multidisciplinary teams to deliver successful operational and planning outcomes.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety - We are committed to safety and protecting your future.

Respect - We value and respect our customers, suppliers and each other.

Recognition - We recognise each other for achievement, initiative and innovation.

Integrity - We are honest and ethical.

Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite gym
• Subsidised Corporate Apparel and Spectacles
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Rebecca Curry, Senior Service Planner on 08 896 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

Closing Date:5pm (AWST) on Thursday, 29 October 2026