Service Development Data Analyst

Public Transport Authority; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite gym (24/7)

Subsidised corporate apparel

Spectacles subsidy

Job summary

Public Transport Authority in Western Australia is seeking a Service Development Data Analyst to support planning and optimisation of Transperth bus networks and school services. You will analyse data, develop reports and visualisations, and provide insights to inform network reviews and strategic decisions.

You will work with planners and stakeholders to respond to data requests, ensure data accuracy, and identify opportunities to improve reporting capabilities, processes and systems, helping

Qualifications

• Experience in data analysis, reporting and information systems.
• Experience analysing transport, operational or customer demand data is highly regarded.
• Ability to communicate complex information clearly and support continuous improvement.

Responsibilities

• Analyse data from information systems and develop reports and visualisations.
• Provide insights to support network reviews and strategic decision‑making.
• Respond to business-critical data requests and ensure data accuracy.
• Identify opportunities to improve reporting capabilities, processes and systems.

Skills

Data analysis

Data visualization

Reporting

Information systems

Problem solving

Planning and organizing

Job description

Do you have a passion for data and a keen eye for identifying trends, opportunities and solutions? Join the Service Development Team and play a key role in supporting the planning and optimisation of the Transperth Bus Network, Regional Town Bus and School Bus Services. This position offers the opportunity to use data-driven insights to influence service improvements and help deliver efficient, reliable and customer-focused public transport outcomes for communities across Western Australia.

As a Service Development Data Analyst, you will analyse and interpret data from a range of information systems, develop reports and visualisations, and provide insights that support network reviews and strategic decision-making. You will utilise patronage, operational and service performance data to identify trends, evaluate public transport service outcomes, and inform the planning and optimisation of public transport services. Working closely with planners, stakeholders and technical specialists, you will respond to business-critical data requests, ensure the accuracy of operational information, and identify opportunities to improve reporting capabilities, processes and systems. Your work will directly contribute to enhancing public transport services and supporting future network development.

We are seeking a collaborative and analytical professional with experience in data analysis, reporting and information systems. Experience analysing transport, operational, service performance or customer demand data would be highly regarded. You will possess strong problem-solving skills, the ability to communicate complex information clearly, and a commitment to continuous improvement. If you enjoy working with data to deliver meaningful outcomes and want to contribute to the future of public transport, we encourage you to apply.

About You!

To excel in this role, you should possess:

• Strong understanding of information systems, with a focus on data analytics and reporting.
• Proficient in utilising data visualisation tools and analytical techniques to interpret and present data insights effectively.
• Understanding of public transport systems, service planning principles, patronage trends and operational performance measures.
• Knowledge and experience of contemporary and relevant reporting tools, products and methodologies would be an advantage.
• Sound conceptual and analytical skills, including the ability to analyse information and resolve complex problems and issues.
• Sound planning and organising skills, including the ability to reschedule and complete work during times when priorities are changed at short notice.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 160 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Collaborative culture with strong peer support and knowledge sharing
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start.

Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Glenn Herbert, Network & System Planning Officer (Technology) on [phone] for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail].