Parts Sales & Inventory Coordinator

WesTrac; Dubbo; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Parental leave

Health insurance

Career progression

Job summary

WesTrac Dubbo is seeking an organised Part Sales Coordinator to support customers, technicians and internal teams by ensuring the right parts are available with excellent service.

Reporting to the Branch Manager, you will handle parts identification, quoting, order processing and inventory coordination, while managing high enquiries across counter, phone and email channels to keep workshops moving and customers satisfied.

Qualifications

• Experience in parts, customer service, sales support, or a similar operational environment.
• Strong communication skills with the ability to build rapport with customers and internal teams.
• Ability to interpret technical information, parts diagrams, or catalogues.
• High level of organisation, accuracy, and attention to detail in a fast-paced setting.

Responsibilities

• Provide high-quality customer service through accurate parts identification, quoting, and order processing.
• Manage counter, phone, and email enquiries, ensuring timely and professional communication.
• Coordinate parts availability, backorders, and lead times to support workshop and field service operations.
• Maintain accurate records of orders, transactions, and customer interactions across WesTrac systems.
• Work closely with warehouse and logistics teams to support dispatch, delivery, and stock movement.
• Promote WesTrac parts, service offerings, and value-added solutions to enhance customer satisfaction.

Skills

Parts identification

Customer service

Sales support

Communication

Order management

Tech/parts diagrams

Job description

WesTrac Dubbo is seeking an organised Part Sales Coordinator to support customers, technicians and internal teams by ensuring the right parts are available with excellent service.

Reporting to the Branch Manager, you will handle parts identification, quoting, order processing and inventory coordination, while managing high enquiries across counter, phone and email channels to keep workshops moving and customers satisfied.