Parts Specialist & Customer Support - Tamworth

WesTrac; Tamworth; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Paid parental leave & secondary carers

Novated leasing

Income protection insurance

600+ retail discounts

Free parking

Onsite café

Gym discounts via Fitness Passport

Job summary

WesTrac is seeking a Parts Representative to join our Tamworth team on a full-time basis. The role operates a 10.5-hour shift on a Monday–Friday schedule, with occasional Saturday shifts, and day or afternoon coverage.

You will deliver high-quality customer support, helping external stakeholders find parts and advise on the best fit to meet requirements. You will assist in warehousing tasks, stock takes, dispatching parts, and ongoing improvements in the parts department.

Qualifications

• Forklift licence desirable.
• Experience in warehousing and familiarity with CAT products desirable.
• Interest in mechanical and industrial products desirable.
• Strong customer service skills and dedication to customer service.
• Intermediate computer literacy – MS Office & internet-based applications.

Responsibilities

• Operate the forklift to perform duties such as loading and unloading.
• Act as the first point of contact for inbound call management and customers ordering parts.
• Interpret parts to understand what will suit the customer's needs.
• Engage with customers to ensure enquiries and post‑purchase needs are met.
• Participate in regular stocktakes.
• Assist in general warehousing duties including picking, packing and dispatching parts.

Skills

Forklift license

Customer service

Cat products knowledge

MS Office

Communication skills

Job description

WesTrac is seeking a Parts Representative to join our Tamworth team on a full-time basis. The role operates a 10.5-hour shift on a Monday–Friday schedule, with occasional Saturday shifts, and day or afternoon coverage.

You will deliver high-quality customer support, helping external stakeholders find parts and advise on the best fit to meet requirements. You will assist in warehousing tasks, stock takes, dispatching parts, and ongoing improvements in the parts department.