Parts Specialist: Customer-Driven Parts Support

WesTrac Cat; Sydney; Presencial; AUD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Parental Leave

Novated Leasing

Income Protection Insurance

600 retail discounts

Free parking

onsite café

Bootcamp and yoga

Resumo da vaga

WesTrac Cat in Sydney is seeking a Parts Representative to support our parts sales operations across Casula and Marsden Park. This full-time role deals with customer inquiries, orders, and timely delivery of parts while coordinating with sales and service teams.

You will contribute to high customer satisfaction and branch success, with a focus on accuracy, product knowledge, and teamwork. If you’re passionate about heavy machinery, join a leader in mining and construction and advance your career.

Qualificações

• Experience in a high-level customer service role.
• Forklift licence and warehousing experience desirable.
• Aptitude and interest in technical/industrial products/services.
• Ability to manage multiple tasks.

Responsabilidades

• Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
• Collaborate with sales and service teams to maintain customer satisfaction and support branch success.
• Handle inbound order calls, process data, and interpret parts requirements.
• Follow up on customer inquiries to meet their needs.
• Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.

Conhecimentos

Customer service

Warehousing

Forklift licence

Technical aptitude

Communication

MS Office

Descrição da vaga

WesTrac Cat in Sydney is seeking a Parts Representative to support our parts sales operations across Casula and Marsden Park. This full-time role deals with customer inquiries, orders, and timely delivery of parts while coordinating with sales and service teams.

You will contribute to high customer satisfaction and branch success, with a focus on accuracy, product knowledge, and teamwork. If you’re passionate about heavy machinery, join a leader in mining and construction and advance your career.