Parts Interpreter: Fast-Paced Parts & Service Pro

Careermine; Dubbo; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Secondary carers leave

Novated leasing

Income protection insurance

Retail discounts (600+) e.g. Coles,Pet

Purchased leave option

RDO options

Discounted Health Insurance

Fitness Passport (gym access)

Onsite parking

Onsite cafe

Job summary

WesTrac is seeking a motivated Parts Interpreter to join our Dubbo team. You will identify parts requirements, advise customers, and ensure timely order fulfilment while collaborating with suppliers and internal stakeholders.

The role blends sales, administration and operations in a fast-paced, customer-facing environment. You will manage enquiries, quotes, orders and invoicing, build long-term customer relationships, and contribute to parts sales growth across the region.

Qualifications

• Experience in parts interpreting, parts sales, customer service or a similar role.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Sound computer skills with ERP, inventory or business management systems.

Responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.
• Identify customer needs and proactively promote parts and service solutions.
• Build and maintain strong relationships with customers to support repeat business and long-term growth.
• Work closely with warehouse, service and sales teams to ensure timely delivery of parts and positive customer outcomes.
• Participate in a rotating on-call roster and support branch operations through one Saturday shift per month.

Skills

Customer service

Parts interpretation

Communication skills

Attention to detail

Multi-priority management

ERP systems

Tools

ERP software

Inventory management systems

Job description

WesTrac is seeking a motivated Parts Interpreter to join our Dubbo team. You will identify parts requirements, advise customers, and ensure timely order fulfilment while collaborating with suppliers and internal stakeholders.

The role blends sales, administration and operations in a fast-paced, customer-facing environment. You will manage enquiries, quotes, orders and invoicing, build long-term customer relationships, and contribute to parts sales growth across the region.