Parts Interpreter

Hitachi Construction Machinery Australia; Launceston; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay + super

Biannual bonuses

Employee benefits program

Career growth opportunities

Health insurance discounts

Referral bonus

Parental leave

Training & development

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd in Launceston is seeking an experienced Parts Interpreter to coordinate parts supply and support customers through quotes, orders and invoicing. The role focuses on sourcing parts, handling inquiries via phone and email, and supporting warranty processes.

You will use strong computer skills, a mechanical mindset and a customer-first approach to deliver reliable service to our regional client base in construction and mining.

Qualifications

• Excellent customer service experience and a positive attitude.
• Interest in earthmoving parts and equipment is preferred.
• Mechanical understanding of construction/mining is desirable but not essential.
• Solid computer literacy with MS Office and email software.
• Ability to enter data accurately and manage inquiries with care.

Responsibilities

• Interpreting and processing customer parts requests including pricing and stock availability.
• Providing specialist service to internal and external customers by phone and email.
• Source and supply parts to meet customer requests.
• Raise quotes, sales orders and invoices for parts sales.
• Maintain data accuracy and support stock coordination.

Skills

Customer service

Earthmoving parts interest

Mechanical understanding

Computer literacy

Positive attitude

Forklift license (beneficial)

Tools

MS Office

Outlook

Internet-based applications

Job description

About Us

Hitachi Construction Machinery (Australia) Pty Ltd has a proud history of supporting Australia’s construction and mining industries with quality equipment, trusted service and strong customer partnerships. With a national network of branches, workshops and service teams, we have built a strong presence across Australia over decades. As we transition to LANDCROS, we are building on this proud legacy and entering an exciting new chapter – combining our experience and expertise with a renewed focus on innovation, technology and the future.

The Opportunity

We have an exciting opportunity for an experienced and customer focused individual to join our team as a Parts Interpreter. Based in our Launceston branch, the position will see you focus on the coordination and supply of quality products to our customer base through sourcing parts, managing customer queries and invoicing, as well as warranty support and stock coordination.

Reporting to the Parts Manager, you will be responsible for:

• Interpreting and processing customer parts requests such as pricing, availability of stock and order enquiries


• Providing specialist service to internal and external customers for parts via phone and email


• Source and supply parts to meet customer requests


• Raise quotes, sales orders and invoices for parts sales


• Exercising your strong computer skills, data entry accuracy and attention to detail

To Be Successful In This Role, You Will Need

• Exceptional customer service skills and experience


• An interest in earthmoving parts, components, products, equipment and services


• A developed mechanical understanding of the Construction and Mining field would be highly regarded but is not essential


• Intermediate computer literacy skills e.g. Internet-based applications, MS office and outlook


• Passion and a positive attitude to deliver the best outcome for our customers


• High Risk Forklift License would be beneficial

Benefits - What's in It for you?

• Competitive Pay Rate + Super + earn company biannual bonuses!


• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services


• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth


• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success


• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family


• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend


• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments


• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.