Parts Interpreter

Hitachi Construction Machinery; Launceston; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee perks

Career stability

Supportive culture

Health insurance

Referral bonuses

Parental leave

Training & development

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd in Launceston is seeking an experienced Parts Interpreter to coordinate supply of parts, answer customer queries and process quotes, orders and invoices.

Based at the Launceston branch, you will interpret requests, source parts, provide specialist service via phone and email, and support warranty and stock coordination while maintaining accurate data entry.

Qualifications

• Exceptional customer service skills and experience
• Interest in earthmoving parts, components, products, equipment and services
• Mechanical understanding of the Construction and Mining field would be highly regarded but not essential
• Intermediate computer literacy: Internet-based apps, MS Office and Outlook
• Passion and a positive attitude to deliver the best outcome for customers
• High Risk Forklift License would be beneficial

Responsibilities

• Interpret and process customer parts requests, including pricing and stock availability
• Provide specialist service to internal and external customers for parts via phone and email
• Source and supply parts to meet customer requests
• Raise quotes, sales orders and invoices for parts sales
• Exhibit data entry accuracy and attention to detail

Skills

Customer service

Data entry

Computer literacy

Attention to detail

Tools

MS Office

Outlook

Job description

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

The Opportunity

We have an exciting opportunity for an experienced and customer focused individual to join our team as a Parts Interpreter.

Based in our Launceston branch, the position will see you focus on the coordination and supply of quality products to our customer base through sourcing parts, managing customer queries and invoicing, as well as warranty support and stock coordination.

Reporting to the Parts Manager, you will be responsible for:

• Interpreting and processing customer parts requests such as pricing, availability of stock and order enquiries
• Providing specialist service to internal and external customers for parts via phone and email
• Source and supply parts to meet customer requests
• Raise quotes, sales orders and invoices for parts sales
• Exercising your strong computer skills, data entry accuracy and attention to detail

To be successful in this role, you will need:

• Exceptional customer service skills and experience
• An interest in earthmoving parts, components, products, equipment and services
• A developed mechanical understanding of the Construction and Mining field would be highly regarded but is not essential
• Intermediate computer literacy skills e.g. Internet-based applications, MS office and outlook
• Passion and a positive attitude to deliver the best outcome for our customers
• High Risk Forklift License would be beneficial

Benefits - What's in It for you?

• Competitive Pay Rate + Super + earn company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.