Resident Field Service Fitter

Hitachi Construction Machinery; Greater Bendigo; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Tool of trade vehicle

Exclusive Employee Perks program

Health insurance discount

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd invites applications for a Resident Field Service Fitter based in the Bendigo region. You will service customers across Northern Victoria with minimal supervision, supported by a skilled team and the Somerton branch.

You will diagnose, service and repair Hitachi equipment in the field, manage tasks and report findings with a focus on safety, quality and customer satisfaction. A strong diagnostic mindset and autonomous work style are essential.

Qualifications

• Relevant trade qualification (Mobile Plant / Heavy Diesel Mechanic or equivalent).
• Proven experience in field service within construction, earthmoving or heavy equipment industries preferred.
• Strong diagnostic and technical skills.
• Ability to work autonomously with excellent time management.
• Customer-first mindset with strong communication skills.
• Commitment to safety, quality and continuous improvement.
• OEM experience highly regarded but not essential.

Responsibilities

• Diagnose, service and repair Hitachi construction and earthmoving equipment in the field.
• Manage daily workflow, job scheduling and customer communication.
• Build and maintain strong relationships with customers across regional territory.
• Complete and submit service reports and documentation in a timely manner.
• Ensure all work complies with Hitachi's safety and quality standards.
• Identify opportunities to improve service delivery and customer satisfaction.

Skills

Diagnostic skills

Technical skills

Autonomous work

Time management

Customer communication

Education

Mobile Plant / Heavy Diesel Mechanic qualification

Job description

Hitachi Construction Machinery (Australia) Pty Ltd has a proud history of supporting Australia’s construction and mining industries with quality equipment, trusted service and strong customer partnerships.

With a national network of branches, workshops and service teams, we have built a strong presence across Australia over decades.

As we transition to LANDCROS, we are building on this proud legacy and entering an exciting new chapter – combining our experience and expertise with a renewed focus on innovation, technology and the future.

The Opportunity

We are currently seeking an experienced Resident Field Service Fitter to join our team, based in the Bendigo region, servicing customers across Northern Victoria through to the Victorian border, with full support from our Somerton branch.

In this autonomous, customer-focused role, you'll take ownership of your region, delivering high-quality service while building lasting relationships with customers across a diverse range of industries. Reporting to the Service Supervisor, you'll enjoy independence in your day-to-day work, backed by a supportive and experienced team.

Key Responsibilities

• Diagnose, service and repair Hitachi construction and earthmoving equipment in the field
• Manage your daily workflow, job scheduling and customer communication
• Build and maintain strong relationships with customers across your regional territory
• Complete and submit service reports and documentation in a timely manner
• Ensure all work is completed in line with Hitachi's safety and quality standards
• Identify opportunities to improve service delivery and customer satisfaction

About You

• Relevant trade qualification (Mobile Plant / Heavy Diesel Mechanic or equivalent)
• Proven experience in field service within the construction, earthmoving or heavy equipment industries preferred
• Strong diagnostic and technical skills
• Ability to work autonomously with excellent time management
• A customer-first mindset with strong communication skills
• Commitment to safety, quality and continuous improvement
• OEM experience highly regarded but not essential

Hitachi Benefits - What’s on Offer

• Competitive hourly rate + allowances + penalties + earn bi-annual bonuses!
• Fully maintained tool of trade vehicle
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.