Parts Interpreter – Customer-Focused Parts Specialist

Hitachi Construction Machinery Group; Launceston; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay + super

Biannual bonuses

Employee benefits program

Career growth opportunities

Health insurance discounts

Referral bonus

Parental leave

Training & development

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd in Launceston is seeking an experienced Parts Interpreter to coordinate parts supply and support customers through quotes, orders and invoicing. The role focuses on sourcing parts, handling inquiries via phone and email, and supporting warranty processes.

You will use strong computer skills, a mechanical mindset and a customer-first approach to deliver reliable service to our regional client base in construction and mining.

Qualifications

• Excellent customer service experience and a positive attitude.
• Interest in earthmoving parts and equipment is preferred.
• Mechanical understanding of construction/mining is desirable but not essential.
• Solid computer literacy with MS Office and email software.
• Ability to enter data accurately and manage inquiries with care.

Responsibilities

• Interpreting and processing customer parts requests including pricing and stock availability.
• Providing specialist service to internal and external customers by phone and email.
• Source and supply parts to meet customer requests.
• Raise quotes, sales orders and invoices for parts sales.
• Maintain data accuracy and support stock coordination.

Skills

Customer service

Earthmoving parts interest

Mechanical understanding

Computer literacy

Positive attitude

Forklift license (beneficial)

Tools

MS Office

Outlook

Internet-based applications

Job description

Hitachi Construction Machinery (Australia) Pty Ltd in Launceston is seeking an experienced Parts Interpreter to coordinate parts supply and support customers through quotes, orders and invoicing. The role focuses on sourcing parts, handling inquiries via phone and email, and supporting warranty processes.

You will use strong computer skills, a mechanical mindset and a customer-first approach to deliver reliable service to our regional client base in construction and mining.