Federal Government Frontline Service & Admin Officer

Chandler Macleod; Greater Dandenong; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

ASAP Start (pending Federal Police Cle

12-month assignment with potential ext

Full-time hours Mon-Fri

Office Location: Dandenong

Job summary

Chandler Macleod is seeking a full-time receptionist/customer service professional for a Federal Government office in Dandenong, VIC. The role requires Australian Citizenship and involves managing participant inquiries, coordinating appointments, and supporting everyday office operations.

The position offers a 12-month assignment with potential extension, ASAP start (pending Federal Police Clearance), and full-time hours Monday to Friday. The hourly rate is $38.89 plus super.

Qualifications

• Experience in reception or face-to-face customer service.
• Ability to work in a team and collaborate.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Proficiency with Microsoft Excel, Word, Outlook and Teams.
• Able to use initiative and work independently.
• Willingness to learn new systems and processes.

Responsibilities

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
• Providing counter/reception support for the local office including participant enquiries in self-help kiosks and the Agency online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the Agency Business systems.

Skills

Customer service

Reception experience

Communication

Teamwork

Conflict management

MS Office

Initiative

Independent learning

Tools

MS Office

Outlook

Teams

Job description

Chandler Macleod is seeking a full-time receptionist/customer service professional for a Federal Government office in Dandenong, VIC. The role requires Australian Citizenship and involves managing participant inquiries, coordinating appointments, and supporting everyday office operations.

The position offers a 12-month assignment with potential extension, ASAP start (pending Federal Police Clearance), and full-time hours Monday to Friday. The hourly rate is $38.89 plus super.