Federal Govt Admin & Customer Support Officer - Disability

Chandler Macleod Group; Greater Dandenong; In loco; AUD 44.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

ASAP Start (pending Federal Police)

12-month assignment with potential for

Full-time hours Monday to Friday

Descrizione del lavoro

Chandler Macleod Group presents a Customer Service and Administration Support Officer role for a Disability Sector Federal Government agency. The position focuses on front-desk support, participant enquiries, data entry, and coordination of appointments, with a strong emphasis on service delivery and accessibility.

You will handle reception tasks, manage a shared inbox, resolve inquiries, and support the team in a collaborative office in Dandenong, VIC. Australian Citizenship is mandatory.

Competenze

• Experience in reception or front-line customer service.
• Strong communication and customer service skills.
• Ability to manage conflict and sensitive conversations.
• Proficient in Microsoft Office suite (Excel, Word, Outlook, Teams).
• Ability to work in a team and independently.

Mansioni

• Managing and resolving participant matters and planning tasks.
• Providing counter/reception support for the local office.
• Resolving customer enquiries and directing to appropriate services.
• Managing the team shared email inbox, appointments, and telephone enquiries.
• Coordinating appointments and ensuring accessibility of facilities.
• Undertaking research, reports and data entry tasks.
• Recording complaints and feedback in agency systems.

Conoscenze

Reception experience

Customer service

Strong communication

Conflict management

Microsoft Office

Independent learner

Team player

Formazione

Nil

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Descrizione del lavoro

Chandler Macleod Group presents a Customer Service and Administration Support Officer role for a Disability Sector Federal Government agency. The position focuses on front-desk support, participant enquiries, data entry, and coordination of appointments, with a strong emphasis on service delivery and accessibility.

You will handle reception tasks, manage a shared inbox, resolve inquiries, and support the team in a collaborative office in Dandenong, VIC. Australian Citizenship is mandatory.