Participant Support & Front Desk Specialist

HR Partners; Tweed Heads; On-site; AUD 52,000 - 55,000; Part time

Job summary

HR Partners is seeking an administrative support candidate for a Federal Government agency in Tweed Heads. The temporary assignment runs through 31 December 2027, with potential extension, at a casual hourly rate of AUD 38.39 plus super.

The role supports a busy service delivery team with workflow, data entry, and participant enquiries, fostering a professional and welcoming office environment. Applicants must be Australian Citizens.

Qualifications

• Strong customer service and communication skills.
• Proficiency with data entry and record keeping.
• Experience handling front desk duties and visitor support.
• Ability to manage calendars and coordinate appointments.
• Ability to work empathically with diverse stakeholders.

Responsibilities

• Provide high-quality customer service as the first point of contact in person, by phone, and email.
• Operate the front reception and assist visitors with kiosks and online tools.
• Manage shared inboxes, appointments, and calendars to meet agency timeframes.
• Support service delivery teams with data entry, records, and minute-taking.
• Coordinate appointments and office facilities to ensure accessibility for all attendees.
• Action planning tasks and resolve participant matters under relevant legislation.
• Record and log complaints and feedback in business systems.

Skills

Customer service

Data entry

Reception duties

Calendar management

Communication

Tools

Office software

Job description

HR Partners is seeking an administrative support candidate for a Federal Government agency in Tweed Heads. The temporary assignment runs through 31 December 2027, with potential extension, at a casual hourly rate of AUD 38.39 plus super.

The role supports a busy service delivery team with workflow, data entry, and participant enquiries, fostering a professional and welcoming office environment. Applicants must be Australian Citizens.