Frontline Participant Support Coordinator

Randstad; Gold Coast City; On-site; AUD 59,000 - 63,000; Full time

Benefits offered by this job

Benefits portal access

Discounts on health insurance and more

Job summary

Randstad is seeking a dedicated support professional for a Federal Government agency based in Robina on the Gold Coast. The temporary contract runs through to 31 October 2027 and offers hourly pay of $43.82 plus super.

You will be the first point of contact, providing high-quality customer service and administrative support in a busy service delivery team. This role emphasizes data entry, workflow management, and ensuring a welcoming environment for office visitors, with opportunities to support

Qualifications

• Excellent communication with stakeholders and families.
• Proven ability to manage multiple tasks and deadlines.
• Experience supporting clients in disability sector is desirable.
• Proficient in Microsoft Office and fast to learn new systems.
• Team player with a welcoming attitude.

Responsibilities

• Serve as first point of contact and handle inquiries.
• Manage front reception, visitors, and self-help kiosks.
• Coordinate team inboxes, appointments, and calendars.
• Provide data entry and minutes for meetings.
• Coordinate facilities and accessibility for attendees.
• Record complaints and feedback in business systems.

Skills

Clear communication

Empathy

Multitasking

Disability sector experience

Team collaboration

Tools

Microsoft Office

Job description

Randstad is seeking a dedicated support professional for a Federal Government agency based in Robina on the Gold Coast. The temporary contract runs through to 31 October 2027 and offers hourly pay of $43.82 plus super.

You will be the first point of contact, providing high-quality customer service and administrative support in a busy service delivery team. This role emphasizes data entry, workflow management, and ensuring a welcoming environment for office visitors, with opportunities to support