APS3 Participant Support Officer

Randstad; Tweed Heads; On-site; AUD 44,000 - 62,000; Part time

Job summary

Randstad is seeking an administrative support candidate for a Federal Government agency in Tweed Heads. The role is a casual, hourly position through 31 December 2027 with potential for extension, paying $38.39 per hour plus super.

You will be the primary contact, resolving enquiries with empathy and clarity, and supporting a busy service delivery team with workflow, data entry, and participant enquiries in a welcoming environment.

Qualifications

• Clear communication with stakeholders and families.
• Empathy when dealing with people with disabilities or sensitive cases.
• Strong customer service skills for handling enquiries.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Operate front reception and assist visitors with self-help kiosks and online tools.
• Manage shared inboxes, appointments, and calendars to meet agency timeframes.
• Provide operational support including data entry, record keeping, and minuting meetings.
• Coordinate appointments and office facilities with accessible arrangements.

Skills

Clear communication

Empathy

Customer service

Data entry

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

We are seeking a candidate to provide excellent administrative support for a Federal Government agency in Tweed Heads. This initial assignment runs through 31st December 2027, with the potential for extension, and pays a casual hourly rate of $38.39 plus super. Crucial to supporting the community and key stakeholders, this role serves as a primary point of contact and resolves issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a professional and welcoming environment for all office visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.


• Operating the front reception and assisting visitors with self-help kiosks and online support tools.


• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.


• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.


• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.


• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.


• Receiving and recording complaints and other feedback within business systems.

Skills/Experience required:

• Ability to communicate clearly and empathetically with stakeholders, their families, and representatives.


• Maintains a positive and contemporary attitude towards people with disabilities; experience in this sector is highly desirable.


• Empathy and excellent customer service skills for handling sensitive or challenging conversations.


• Strong experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently.


• Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems.


• Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.