APS4 Participant Support Officer

Randstad; Gold Coast City; Sur place; AUD 59 000 - 63 000; Plein temps

Avantages offerts par ce poste

Benefits portal access

Discounts on health insurance and more

Résumé du poste

Randstad is seeking a dedicated support professional for a Federal Government agency based in Robina on the Gold Coast. The temporary contract runs through to 31 October 2027 and offers hourly pay of $43.82 plus super.

You will be the first point of contact, providing high-quality customer service and administrative support in a busy service delivery team. This role emphasizes data entry, workflow management, and ensuring a welcoming environment for office visitors, with opportunities to support

Qualifications

• Excellent communication with stakeholders and families.
• Proven ability to manage multiple tasks and deadlines.
• Experience supporting clients in disability sector is desirable.
• Proficient in Microsoft Office and fast to learn new systems.
• Team player with a welcoming attitude.

Responsabilités

• Serve as first point of contact and handle inquiries.
• Manage front reception, visitors, and self-help kiosks.
• Coordinate team inboxes, appointments, and calendars.
• Provide data entry and minutes for meetings.
• Coordinate facilities and accessibility for attendees.
• Record complaints and feedback in business systems.

Connaissances

Clear communication

Empathy

Multitasking

Disability sector experience

Team collaboration

Outils

Microsoft Office

Description du poste

We are looking for a dedicated professional to deliver high-quality participant and administrative support for a Federal Government agency based in Robina. This opportunity runs through to the 31st October 2027, with the chance of extension and is paying $43.82/hour plus super.

This role is crucial in supporting the community and key stakeholders by acting as a first point of contact and resolving issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a professional and welcoming environment for all office visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
• Operating the front reception and assisting visitors with self-help kiosks and online support tools.
• Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
• Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
• Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
• Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
• Receiving and recording complaints and other feedback within business systems.

Skills/Experience required:

• Ability to communicate clearly and empathetically with stakeholders, their families, and representatives.
• Strong experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently.
• Maintains a positive and contemporary attitude towards people with disabilities; experience in this sector is highly desirable.
• Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems.
• Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers.

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your Assignment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.