Casual Participant Support & Front Desk Administrator

Randstad

Richmond

On-site

AUD 52,000 - 55,000

Part time

5 days ago

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Job summary

Randstad is seeking an administrative support assistant for a Federal Government agency in Tweed Heads. This temporary contract runs through 31 December 2027, with potential extension, and pays a casual hourly rate of $38.39 plus super.

You will be the primary contact, handling workflow, data entry, and participant enquiries while maintaining a welcoming office environment. Candidates MUST be an Australian Citizen to apply, and you will support a busy service delivery team with professional,

Qualifications

Australian Citizenship is required.
Experience delivering front-desk support and handling enquiries.
Ability to manage multiple tasks and coordinate calendars and emails.

Responsibilities

Provide high-quality customer service as the first point of contact in person, by phone, and via email.
Operate front reception and assist visitors with self-help kiosks and online tools.
Manage team shared inboxes, appointments, and calendars within agency timeframes.
Provide operational support including data entry, record keeping, and minuting meetings.
Coordinate appointments and ensure facilities are accessible for all attendees.
Manage and resolve participant matters by actioning planning tasks per relevant legislation.
Record and log complaints and feedback in business systems.