Part-Time Records & Customer Information Specialist

Sutherland Shire Council; Sydney; On-site; AUD 67,000 - 71,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novatedlease options

Job summary

Sutherland Shire Council is seeking a Customer Information Management Officer to ensure accurate handling of customer information and incoming correspondence. You will scan, classify, and register records so they can be accessed to support Council’s service delivery.

You will work with an Electronic Records and Document Management System, maintain data quality, and help ensure records are stored consistently and retrievably for the Council's Customer Strategy.

Qualifications

• Experience in a records management environment.
• Ability to create, classify and maintain physical and electronic records.
• Experience using an Electronic Records and Document Management System for capture of records.
• Attention to detail when handling customer correspondence.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process incoming correspondence by scanning, classification, and registration.
• Ensure records are accurate, searchable, and maintained.
• Capture records in line with established procedures.

Skills

Records management experience

Attention to detail

Customer enquiries handling

Tools

Electronic Records and Document Management System

Job description

Sutherland Shire Council is seeking a Customer Information Management Officer to ensure accurate handling of customer information and incoming correspondence. You will scan, classify, and register records so they can be accessed to support Council’s service delivery.

You will work with an Electronic Records and Document Management System, maintain data quality, and help ensure records are stored consistently and retrievably for the Council's Customer Strategy.