Customer Information Management Officer

Sutherland Shire Council; Sutherland Shire Council; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease

Job summary

Sutherland Shire Council is seeking a Customer Information Management Officer to support efficient handling of customer correspondence and the integrity of Council’s records. The role involves scanning, classifying, and registering records to enable access for day-to-day service delivery.

Ideal candidates will have demonstrated records management experience, familiarity with electronic and physical records, and careful attention to data quality.

Qualifications

• Demonstrated records management experience.
• Ability to create, classify, and maintain both physical and electronic records.
• Experience using an Electronic Records & Document Management System.
• Attention to detail when handling customer correspondence.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
• Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
• Maintain data quality by applying correct classification and ensuring records are stored consistently.

Skills

Records management

Customer service

Attention to detail

Data quality

Classification

Tools

Electronic Records & Document Management System

Job description

• Provide customer support and manage customer enquiries by processing incoming correspondence
• Maintain accurate physical and electronic records
• Help ensure customer information is captured and stored in line with records management practises

• Provide customer support and manage customer enquiries by processing incoming correspondence
• Maintain accurate physical and electronic records
• Help ensure customer information is captured and stored in line with records management practises

About Us

Sutherland Shire Council is committed to serving the community through effective customer engagement, reliable information management, and continuous improvement.

This role contributes to the efficient handling of customer correspondence and the integrity of Council’s records to support day-to-day service delivery.

About The Role

As a Customer Information Management Officer, you will help ensure customer information is managed accurately and efficiently. You will respond to customer enquiries and process incoming correspondence by scanning, classifying, and registering records so they can be accessed and used in support of Council’s Customer Strategy.

Key Responsibilities

The responsibilities of this position include:

• Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required.
• Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
• Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
• Maintain data quality by applying correct classification and ensuring records are stored consistently.

Who We're Looking For

You will bring demonstrated records management experience and an understanding of how to create, classify, and maintain both physical and electronic records. You will be comfortable working with an Electronic Records & Document Management System and have attention to detail when handling customer correspondence.

• Demonstrated experience working in a records management environment.
• Demonstrated understanding of records management practises, including the creation, classification, and maintenance of physical and electronic records.
• Experience using an Electronic Records & Document Management System for the capture of electronic and physical records.
• Experience in the classification of records.

Join our Team and Grow with Us!

• Get your application in by 11.59pm: Sunday 1 November 2026
• Interview date: Interviews will be facilitated within 2 weeks of the closing date
• Hours of work: Temporary Part-Time. Working 21 hours (3 days) per week on a Monday, Tuesday and Thursday. Opportunity expected to be available for up to 12 months.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Lauren McDonald, Team Leader Customer Service Operations *********@ssc.nsw.gov.aufor any job specific enquiries.
Alison Wady, Talent Acquisition Business Partner*****@ssc.nsw.gov.aucan assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.

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