Records & Customer Service Officer

Australian Capital Territory; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

The ACT Government seeks a Customer Service Officer for the Document Management Team on a full-time temporary basis. The role supports Access Canberra by collating, scanning, proofing, and storing transactional paperwork, and handling enquiries by phone and in writing.

You will provide access to records from Rego.act and process incoming and outgoing mail, performing broader administrative duties as required.

Qualifications

• Eligibility/Other Requirements:
• No pre-employment medical required.
• No Working with Vulnerable People Check required.
• No direct supervision of personnel.

Responsibilities

• Collating, scanning, proofing & storing transactional paperwork from Access Canberra Service Centres.
• Handling enquiries over the phone and in writing.
• Providing access to records and information from Rego.act.
• Processing incoming and outgoing physical mail for Access Canberra; and
• Other administrative duties, as required.

Job description

The ACT Government seeks a Customer Service Officer for the Document Management Team on a full-time temporary basis. The role supports Access Canberra by collating, scanning, proofing, and storing transactional paperwork, and handling enquiries by phone and in writing.

You will provide access to records from Rego.act and process incoming and outgoing mail, performing broader administrative duties as required.