Customer Information & Records Officer

Careers at Council; Sydney; On-site; AUD 67,000 - 71,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council is seeking a Customer Information Management Officer to ensure accurate and efficient handling of customer information and correspondence. You will scan, classify, and register records to support Council’s Customer Strategy and maintain data quality across physical and electronic records.

Join our team to contribute to robust information management, deliver reliable service delivery, and align with NSW Child Safe Standards within a community-focused council environment.

Qualifications

• Demonstrated experience working in a records management environment.
• Demonstrated understanding of records management practises, including creation, classification, and maintenance of physical and electronic records.
• Experience using an Electronic Records & Document Management System for the capture of electronic and physical records.
• Experience in the classification of records.

Responsibilities

• Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required.
• Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
• Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
• Maintain data quality by applying correct classification and ensuring records are stored consistently.

Skills

Records management

Customer service

Attention to detail

EDRMS familiarity

Tools

Electronic Records & Document Management System

Job description

Sutherland Shire Council is seeking a Customer Information Management Officer to ensure accurate and efficient handling of customer information and correspondence. You will scan, classify, and register records to support Council’s Customer Strategy and maintain data quality across physical and electronic records.

Join our team to contribute to robust information management, deliver reliable service delivery, and align with NSW Child Safe Standards within a community-focused council environment.