Customer & Information Officer

The Hills Shire Council; Sydney; On-site; AUD 49,000 - 70,000; Part time

Benefits offered by this job

Part-time role

AUD 42.95/hour starting pay

Well-being initiatives

Job summary

The Hills Shire Council is seeking a Customer & Information Officer to join a multi-skilled team in the Council’s Customer Service Centre, delivering services via call centre and mail room operations in line with standards.

Permanent part-time role (28 hours/week) with pay starting at AUD 42.95 per hour, plus opportunities for training, bonus payments and staff well-being benefits under the EBA and related programs.

Qualifications

• Experience in high-volume, fast-paced customer service.
• HSC or equivalent educational background required.
• Ability to use technology to deliver services.

Responsibilities

• Resolve customer inquiries via phone and online channels.
• Sort and distribute incoming mail and prepare outgoing mail.
• Maintain name and address register (NAR).
• Assist in training new staff and support engagement initiatives.
• Process customer transactions and provide general admin support.

Skills

Customer service

Phone & online enquiries

Technology for service delivery

Cultural awareness

Education

HSC or equivalent

Tools

CRM software

Job description

The Hills Shire Council – Baulkham Hills NSW

The Hills Shire Council is seeking a Customer & Information Officer to work cohesively as part of a multi-skilled team by directly delivering a range of Council services in a call centre and mail room environment through Council’s multi-channel Customer Service Centre, ensuring the organisation is supplied with documents, applications and electronic requests to council and legislative standards, in a timely manner.

Working with us:

At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued.

What this role looks like:

• Resolve customer phone and online enquiries.
• Sort and distribute incoming correspondence
• Prepare outgoing mail for Australia Post.
• Maintain NAR (name & address register).
• Assist in the training of new team members.
• Assist with marketing and customer engagement initiatives.
• Process customer transactions.
• Provide administrative / general office support.
• Relieve other staff as required.

What are we seeking in our new team member:

• HSC or equivalent
• Experience in a high volume, fast paced customer focused service environment
• Proven experience in the use of technology for service delivery
• Experience in dealing with challenging customer interactions
• Experience dealing with diverse cultures and age groups

Benefits of working with us:

Permanent part-time role 28 hours a week – Monday, Tuesday, Thursday, and Friday

Competitive rates of pay starting at $42.95 per hour, (excluding superannuation). Opportunities for training to keep your skills up to date. An opportunity for bonus payments and to participate in well-being initiatives and benefits available to staff through our EBA and other programs.

People with disabilities, who meet the selection criteria, are encouraged to apply.

Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.