Customer Information & Records Specialist

Sutherland Shire Council; Sutherland Shire Council; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease

Job summary

Sutherland Shire Council is seeking a Customer Information Management Officer to support efficient handling of customer correspondence and the integrity of Council’s records. The role involves scanning, classifying, and registering records to enable access for day-to-day service delivery.

Ideal candidates will have demonstrated records management experience, familiarity with electronic and physical records, and careful attention to data quality.

Qualifications

• Demonstrated records management experience.
• Ability to create, classify, and maintain both physical and electronic records.
• Experience using an Electronic Records & Document Management System.
• Attention to detail when handling customer correspondence.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
• Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
• Maintain data quality by applying correct classification and ensuring records are stored consistently.

Skills

Records management

Customer service

Attention to detail

Data quality

Classification

Tools

Electronic Records & Document Management System

Job description

Sutherland Shire Council is seeking a Customer Information Management Officer to support efficient handling of customer correspondence and the integrity of Council’s records. The role involves scanning, classifying, and registering records to enable access for day-to-day service delivery.

Ideal candidates will have demonstrated records management experience, familiarity with electronic and physical records, and careful attention to data quality.