Records & Customer Information Specialist (Part-Time)

Sutherland-Shire-Council; Sydney; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council is seeking a Customer Information Management Officer to support efficient service delivery by accurately handling customer correspondence and registering records in line with council procedures.

You will respond to customer enquiries, scan and classify incoming correspondence, and ensure electronic and physical records are stored with consistent data quality using the council's Electronic Records & Document Management System. This role is temporary and part-time.

Qualifications

• Demonstrated experience working in a records management environment.
• Understanding of records management practises, including the creation, classification, and maintenance of physical and electronic records.
• Experience using an Electronic Records & Document Management System for the capture of electronic and physical records.
• Experience in the classification of records.

Responsibilities

• Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required.
• Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
• Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
• Maintain data quality by applying correct classification and ensuring records are stored consistently.

Skills

Records management

Attention to detail

Data quality

Customer service

Tools

Electronic Records & Document Management System

Job description

Sutherland Shire Council is seeking a Customer Information Management Officer to support efficient service delivery by accurately handling customer correspondence and registering records in line with council procedures.

You will respond to customer enquiries, scan and classify incoming correspondence, and ensure electronic and physical records are stored with consistent data quality using the council's Electronic Records & Document Management System. This role is temporary and part-time.