Part-Time Patient Services Coordinator – Medical Admin

GenesisCare; Melbourne; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Free wellbeing services

Full Circle Wellbeing Program

Qantas Club membership discounts

Gym membership discounts

Bupa health insurance discounts

Job summary

GenesisCare Frankston invites applications for a Patient Services Officer (Medical Administration). This 9-month, part-time role (2 days per week) supports day-to-day clinic operations in a busy cancer care setting and provides exposure to leading specialists and hospitals.

You will coordinate appointments, handle billing at point of care, maintain accurate data across clinical systems, and ensure privacy-compliant documentation.

Qualifications

• Experience in medical admin or clinic reception is preferred.
• Strong communication and organisational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with patient privacy standards.
• Professional phone manner and empathy.

Responsibilities

• Provide efficient day-to-day administrative and clerical support to ensure smooth clinic operations
• Coordinate, schedule, and confirm patient appointments with accuracy and care
• Manage billing and receipting processes at the time of appointment
• Maintain accurate data entry across clinical and administrative systems
• Prepare, scan, file, and manage patient documentation in line with privacy standards
• Ensure patient records and administrative files are up to date and well maintained
• Contribute to effective clinic workflows through organised and proactive support
• Liaise with internal teams to support scheduling, documentation, and operational processes
• Manage competing priorities in a fast-paced and patient-focused environment

Skills

Communication

Organisation

Customer service

Independent work

Phone manners

Attention to detail

Billing systems

Medicare knowledge

Job description

GenesisCare Frankston invites applications for a Patient Services Officer (Medical Administration). This 9-month, part-time role (2 days per week) supports day-to-day clinic operations in a busy cancer care setting and provides exposure to leading specialists and hospitals.

You will coordinate appointments, handle billing at point of care, maintain accurate data across clinical systems, and ensure privacy-compliant documentation.