Oncology Patient Services Coordinator

GenesisCare; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Learning and development programs

Wellbeing support for you and family

Full Circle Wellbeing Program

Discounts on health insurance and gym

Job summary

GenesisCare Darlinghurst (St Vincent's Hospital Campus) invites you to join a team delivering world-class cancer care as a Patient Services Officer (Medical Administration). You will coordinate appointments, support patients through their treatment journey and work with clinicians and administrative staff to ensure smooth clinic operations.

This permanent full-time role offers a meaningful healthcare career, opportunities for development, and a collaborative, patient-focused environment where

Qualifications

• Experience in a medical administration, healthcare administration, patient services or customer-facing administrative role.
• Strong communication skills with the confidence to engage with patients, clinicians and other stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Experience with medical billing systems and Medicare processes will be highly regarded.
• The ability to work independently while contributing positively to a collaborative team culture.

Responsibilities

• Coordinate, schedule and confirm patient appointments with accuracy and care
• Act as a key point of contact for patients, providing a professional, compassionate and supportive experience
• Work closely with clinical and administrative teams to support the patient treatment journey
• Manage billing, receipting and Medicare-related administrative processes
• Maintain accurate patient records across clinical and administrative systems
• Prepare, scan and manage documentation in accordance with privacy and compliance requirements
• Support the smooth day-to-day operation of the clinic through proactive administrative coordination
• Manage competing priorities in a fast-paced healthcare environment while maintaining a high level of accuracy and service
• Contribute to continuous improvement initiatives that enhance patient and clinic experiences

Skills

Medical administration

Healthcare administration

Patient services

Customer-facing

Communication skills

Organisational skills

Attention to detail

Appointments management

Medicare processes

Independent yet collaborative

Job description

GenesisCare Darlinghurst (St Vincent's Hospital Campus) invites you to join a team delivering world-class cancer care as a Patient Services Officer (Medical Administration). You will coordinate appointments, support patients through their treatment journey and work with clinicians and administrative staff to ensure smooth clinic operations.

This permanent full-time role offers a meaningful healthcare career, opportunities for development, and a collaborative, patient-focused environment where