Patient Services Officer (Medical Admin)

GenesisCare; Melbourne; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Free wellbeing services

Full Circle Wellbeing Program

Qantas Club membership discounts

Gym membership discounts

Bupa health insurance discounts

Job summary

GenesisCare Frankston invites applications for a Patient Services Officer (Medical Administration). This 9-month, part-time role (2 days per week) supports day-to-day clinic operations in a busy cancer care setting and provides exposure to leading specialists and hospitals.

You will coordinate appointments, handle billing at point of care, maintain accurate data across clinical systems, and ensure privacy-compliant documentation.

Qualifications

• Experience in medical admin or clinic reception is preferred.
• Strong communication and organisational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with patient privacy standards.
• Professional phone manner and empathy.

Responsibilities

• Provide efficient day-to-day administrative and clerical support to ensure smooth clinic operations
• Coordinate, schedule, and confirm patient appointments with accuracy and care
• Manage billing and receipting processes at the time of appointment
• Maintain accurate data entry across clinical and administrative systems
• Prepare, scan, file, and manage patient documentation in line with privacy standards
• Ensure patient records and administrative files are up to date and well maintained
• Contribute to effective clinic workflows through organised and proactive support
• Liaise with internal teams to support scheduling, documentation, and operational processes
• Manage competing priorities in a fast-paced and patient-focused environment

Skills

Communication

Organisation

Customer service

Independent work

Phone manners

Attention to detail

Billing systems

Medicare knowledge

Job description

Patient Services Officer (Medical Admin)

Care to join the team?
Join GenesisCare Frankston as a Patient Services Officer (Medical Administration) and become part of a passionate team delivering personalised, high-quality cancer care using advanced technology.

Enjoy working in a supportive and collaborative environment with strong connections to leading specialists and hospitals. You'll also have the opportunity to grow your career through ongoing professional development, exposure to innovative healthcare practices, and pathways within a global organisation.

This is a 9-month Part-time position (2 days per week), offering an excellent opportunity to further develop your administrative experience within a healthcare setting.

More specifically, you will:

• Provide efficient day-to-day administrative and clerical support to ensure smooth clinic operations
• Coordinate, schedule, and confirm patient appointments with accuracy and care
• Manage billing and receipting processes at the time of appointment
• Maintain accurate data entry across clinical and administrative systems
• Prepare, scan, file, and manage patient documentation in line with privacy standards
• Ensure patient records and administrative files are up to date and well maintained
• Contribute to effective clinic workflows through organised and proactive support
• Liaise with internal teams to support scheduling, documentation, and operational processes
• Manage competing priorities in a fast-paced and patient-focused environment

We're looking for someone who has:

• A strong commitment to delivering exceptional patient care and customer service
• Excellent communication and organisational skills, with the ability to engage with a range of stakeholders
• The ability to work both independently and collaboratively within a team
• Experience with patient billing systems (knowledge of Medicare is highly regarded)
• A professional, empathetic phone manner and confidence managing a high volume of enquiries
• High attention to detail with strong organisational capability
• A flexible, adaptable approach and the ability to thrive in a busy clinical setting

Benefits of joining our team:

• The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes.
• A close-knit team culture with a strong sense of community.
• Free, confidential support for employees and their families through GenesisCare's external wellbeing services, including financial, nutritional, legal and counselling support.
• Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing.
• Opportunities to learn and grow through award winning development programs.
• A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.