Part-Time Orthodontic Treatment Coordinator

1300SMILES Ltd; Brisbane; Hybrid; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Part-time or casual employment

Professional development and training

Supportive team environment

Flexible scheduling

Job summary

Exact Orthodontics is seeking a friendly Treatment Coordinator to join our team three days per week at our Indooroopilly practice. You’ll guide patients and their families from consultation through to start of treatment, explaining options and helping them feel confident making decisions.

You’ll work closely with our orthodontists, Practice Manager and front office team, coordinating appointments, preparing quotes and health fund estimates, and maintaining accurate records in our practice

Qualifications

• Experience in dental treatment coordination, senior dental reception or dental assisting.
• Orthodontic experience is highly advantageous.
• Confidence discussing treatment recommendations, fees and payment options with patients and families.
• Strong communication and relationship-building skills, with a warm and empathetic approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Guide patients and families through recommended treatment options, fees and payment arrangements.
• Build rapport with patients and help them feel comfortable discussing their needs.
• Present treatment plans and explain financial options clearly and confidently.
• Coordinate new patient consultations, treatment starts and follow-up appointments.
• Prepare treatment quotes and health fund estimates.
• Follow up outstanding treatment plans and quotes.
• Coordinate referrals and communications with referring dentists and specialists.
• Maintain accurate treatment notes, patient records and correspondence in the management system.

Skills

Communication skills

Relationship building

Organisational skills

Proactive approach

Patient care

Tools

Practice management software

Job description

Exact Orthodontics is seeking a friendly Treatment Coordinator to join our team three days per week at our Indooroopilly practice. You’ll guide patients and their families from consultation through to start of treatment, explaining options and helping them feel confident making decisions.

You’ll work closely with our orthodontists, Practice Manager and front office team, coordinating appointments, preparing quotes and health fund estimates, and maintaining accurate records in our practice