Customer Banking Specialist - Bright (23hrs/w)

Commonwealth Bank; Bright; On-site; AUD 39,000 - 47,000; Part time

Job summary

Commonwealth Bank in Bright is seeking a Customer Banking Specialist for a part-time role with a fixed roster of 23 hours per week. The position blends in-branch service with digital channel support, including handling everyday transactions and guiding customers through banking options.

The role emphasizes friendly customer interactions, learning and development, and collaboration within a Multi Channel Branch environment to deliver a seamless banking experience.

Qualifications

• Passion for delivering outstanding customer service
• Ability to have great conversations and ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• Open approach to learning new things and goal oriented
• Ability to work collaboratively as a team to deliver a seamless customer experience

Responsibilities

• Assist customers with general banking transactions and inquiries
• Build personal connections with customers face to face and through direct channels
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and related products
• Use tools to capture feedback and address service gaps to drive improvement
• Receive ongoing training and development to support career goals

Skills

Customer service

Conversational skills

Problem solving

Learning attitude

Team collaboration

Job description

We are looking for a Customer Banking Specialist to join our Bright branch on a part-time basis!

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster:23 hours per week
Monday & Tuesday: 9:30am - 5:00pm

Wednesday: 9:30am - 4:00pm

Friday: 9:30am - 1:15pm

**You will be joining one of our Multi Channel Branches!**

What is a Multi Channel Branch?

• • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

**We’re interested in hearing from people who have:**

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 25/10/2026