Customer Banking Specialist - Bright (23hrs/w)

CommBank; Melbourne; On-site; AUD 39,000 - 48,000; Part time

Job summary

Commonwealth Bank Bright branch is seeking a Customer Banking Specialist on a part-time basis (23 hours per week). The roster is fixed: Mon-Tue 9:30am–5:00pm, Wed 9:30am–4:00pm, Fri 9:30am–1:15pm. You’ll deliver face-to-face and digital banking support and help customers with everyday transactions.

You’ll build personal connections, guide customers through in-branch tech, and process loan/card applications. Ongoing training supports your career growth.

Qualifications

• Customer service experience in a front-line banking or retail environment.
• Strong communication and active listening skills.
• Problem solving and ability to find appropriate solutions.
• Willingness to learn new processes and adapt to change.
• Collaborative team player focused on delivering a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Skills

Customer service

Communication

Problem solving

Learning mindset

Teamwork

Job description

Customer Banking Specialist - Bright (23hrs/w)

We are looking for a Customer Banking Specialist to join our Bright branch on a part-time basis!

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 23 hours per week Monday & Tuesday: 9:30am - 5:00pm

Wednesday: 9:30am - 4:00pm

Friday: 9:30am - 1:15pm

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, otherwise links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 25/10/2026