Part-Time Member Support & Retention Specialist

Bailey Fitness PTY LTD; Perth; On-site; AUD 28,000 - 34,000; Part time

Job summary

Pursuit Muay Thai is seeking a part-time Membership Support role based at our Morley club in Western Australia. You’ll handle member inquiries via Freshdesk, phone and email, process cancellations and freezes, and manage billing queries.

The role focuses on keeping members engaged and ensuring accurate contract records across our club network. The ideal candidate brings real customer service experience, a sense of urgency, and a friendly, clear communication style.

Qualifications

• Experience in customer service and admin roles.
• Strong written and verbal communication.
• Ability to stay organized and accurate with records.

Responsibilities

• Responding to member enquiries through Freshdesk, phone and email
• Processing membership cancellations, time freezes and account changes
• Resolving account and billing queries, including overdue payments
• Calling members to re-engage and remotive them into classes
• Driving proactive member retention across clubs
• Gathering reviews from members who love what we do
• Keeping member records clean, accurate and up to date

Skills

Customer service

Communication

Attention to detail

Tools

Freshdesk

Job description

Pursuit Muay Thai is seeking a part-time Membership Support role based at our Morley club in Western Australia. You’ll handle member inquiries via Freshdesk, phone and email, process cancellations and freezes, and manage billing queries.

The role focuses on keeping members engaged and ensuring accurate contract records across our club network. The ideal candidate brings real customer service experience, a sense of urgency, and a friendly, clear communication style.