Membership Support Specialist - Casual to Part-Time

Fernwood Fitness Pty; Sydney; On-site; AUD 38,000 - 53,000; Part time

Benefits offered by this job

Complimentary membership after 3 meses

Job summary

Fernwood Fitness Gregory Hills/Campbelltown is seeking a detail-oriented Membership Support Administrator to join our team. This casual position offers potential to transition to a part-time role (minimum 20 hours per week).

You will handle member enquiries, deferrals and account adjustments with empathy and accuracy, working Monday to Friday between 9:00am and 7:00pm. Experience in administration and strong communication skills are essential.

Qualifications

• Previous administration experience essential.
• Strong attention to detail and ability to follow structured processes.
• Excellent written and verbal communication skills.
• High level of empathy and emotional intelligence.
• Analytical thinking and problem-solving ability.

Responsibilities

• Process membership downgrades, deferrals and any other administrative task accurately.
• Manage member account enquiries via phone and email.
• Respond to client complaints with empathy and professionalism.
• Escalate complex matters to management.
• Maintain accurate member records and documentation.
• Follow internal systems and procedures consistently.
• Liaise with club management to ensure timely resolution of issues

Skills

Administration experience

Attention to detail

Written communication

Verbal communication

Empathy

Analytical thinking

Job description

Fernwood Fitness Gregory Hills/Campbelltown is seeking a detail-oriented Membership Support Administrator to join our team. This casual position offers potential to transition to a part-time role (minimum 20 hours per week).

You will handle member enquiries, deferrals and account adjustments with empathy and accuracy, working Monday to Friday between 9:00am and 7:00pm. Experience in administration and strong communication skills are essential.