Member Experience Advocate - Banking

People'S Choice; Caloundra; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Shine recognition program

Inclusive learning & development

Employee rewards platform

Banking benefits

Wellbeing initiatives

Health insurance discounts

Volunteer leave

Job summary

People First Bank in Caloundra is seeking a Member Experience Officer to greet customers and handle transactions while guiding them through banking services. This full-time role includes Saturday shifts on a rotation basis at our Caloundra Branch, with comprehensive training provided.

You will build meaningful customer relationships, discuss financial needs, and refer to lending specialists when appropriate, contributing to a welcoming branch environment.

Qualifications

• Experience in customer service required.
• Cash-handling experience is preferred.
• Willing to learn new digital banking systems.
• No banking experience required; training provided.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in quality conversations to identify solutions.
• Build relationships to support long-term financial goals and referrals to lending specialists.
• Assist customers in using digital banking services.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple branch systems and software programs.
• Be part of a collaborative team in the branch.

Skills

Customer service

Cash handling

Digital systems

Empathy

Communication

Tools

Banking software

Job description

People First Bank in Caloundra is seeking a Member Experience Officer to greet customers and handle transactions while guiding them through banking services. This full-time role includes Saturday shifts on a rotation basis at our Caloundra Branch, with comprehensive training provided.

You will build meaningful customer relationships, discuss financial needs, and refer to lending specialists when appropriate, contributing to a welcoming branch environment.