Member Experience Advisor — 24/7 Banking Support

People First Bank; Toowoomba Regional; On-site; AUD 50,000 - 65,000; Full time

Job summary

People First Bank in Toowoomba is seeking a full-time Member Experience Officer to deliver high-quality customer service, assisting members with transactional needs and enquiries in a dynamic, 24/7 contact centre.

You will engage in needs-based conversations, educate members on digital and mobile banking tools, and build lasting relationships to help achieve their long-term financial goals while supporting team objectives and growth within the bank.

Qualifications

• Experience in customer service.
• Able to communicate with empathy and clarity.
• Comfort learning new digital systems.

Responsibilities

• Assisting members with their transactional needs and enquiries.
• Engaging in needs-based conversations to find the right solutions for our members, every time!
• Building relationships to help members achieve their long-term financial goals.
• Educating members on how to utilise digital and mobile banking tools to enhance their banking experience.
• Collaborating with your team to achieve strategic goals.

Skills

Empathy

Communication skills

Digital literacy

Customer service

Job description

People First Bank in Toowoomba is seeking a full-time Member Experience Officer to deliver high-quality customer service, assisting members with transactional needs and enquiries in a dynamic, 24/7 contact centre.

You will engage in needs-based conversations, educate members on digital and mobile banking tools, and build lasting relationships to help achieve their long-term financial goals while supporting team objectives and growth within the bank.