Member Experience Pro - Banking & Customer Focus

People First Bank; Caloundra, Maroochydore; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Uniform provided

Shine recognition program

Inclusive learning and development

Rewards platform for employees

Employee banking benefits

Wellbeing initiatives and Employee Ass

Volunteer leave

Job summary

People First Bank in Caloundra is seeking a Member Experience Officer to be the welcoming face for customers, delivering high-quality service in-branch. The role includes supporting our Maroochydore Branch on a rotating Saturday shift and helping customers with transactions and digital tools.

You’ll engage in meaningful conversations to identify the right financial solutions while building relationships and guiding customers through their banking journey.

Qualifications

• Experience in delivering high-quality customer service.
• Cash handling experience is preferred.
• Willingness to learn new digital banking systems.
• Strong communication and empathy with customers.

Responsibilities

• Assist customers with transactional needs and inquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Build relationships and refer to lending specialists where appropriate.
• Support customers in using digital services.
• Prioritize and complete tasks accurately.

Skills

Customer service

Cash handling

Digital banking systems

Empathy and communication

Job description

People First Bank in Caloundra is seeking a Member Experience Officer to be the welcoming face for customers, delivering high-quality service in-branch. The role includes supporting our Maroochydore Branch on a rotating Saturday shift and helping customers with transactions and digital tools.

You’ll engage in meaningful conversations to identify the right financial solutions while building relationships and guiding customers through their banking journey.