Hybrid Member Experience Specialist

Heritage Bank Limited; Toowoomba Regional; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Employee recognition program

Access to learning and development opportunities

Employee banking benefits

Wellbeing initiatives

Job summary

Heritage Bank Limited is seeking a full-time Member Experience Officer to join the Contact Centre at our Toowoomba Head Office. You will connect meaningfully with customers, providing high-quality service and assisting them with their financial needs.

The role requires commitment to flexible hours, engaging in needs-based conversations, and educating customers about digital banking. Expect supportive training, employee rewards, and well-being initiatives as part of your career growth at an inclusive workplace.

Qualifications

• Experience in customer service.
• Ability to communicate with empathy and clarity.
• Comfort with learning new digital systems.

Responsibilities

• Assist members with transactions and inquiries.
• Engage in needs-based conversations to find right solutions.
• Educate members on digital and mobile banking tools.

Skills

Customer Service

Empathy

Communication

Job description

Heritage Bank Limited is seeking a full-time Member Experience Officer to join the Contact Centre at our Toowoomba Head Office. You will connect meaningfully with customers, providing high-quality service and assisting them with their financial needs.

The role requires commitment to flexible hours, engaging in needs-based conversations, and educating customers about digital banking. Expect supportive training, employee rewards, and well-being initiatives as part of your career growth at an inclusive workplace.