Part-Time Medical Secretary

Rooms with Style; Lennox Head; Hybrid; AUD 44,000 - 52,000; Full time

Benefits offered by this job

WFH options

Laptop provided

Company phone provided

Training provided

Job summary

Rooms with Style is seeking a meticulous Medical Secretary to support a surgeon and GP-led practice in the Northern Rivers region. You will manage consultations, billing, and patient communications, while helping implement efficient systems in a modern, paperless environment.

WFH options exist; you will also be onsite for consultations. Training will be provided, with scope for growth as the practice expands. A laptop and phone are supplied to support remote work.

Qualifications

• Experience with medical software programs and strong admin skills.
• Exceptional communication and customer service abilities.
• Audio typing and IT troubleshooting capability.
• Able to work independently and lead when required.
• Experience with theatre booking, quoting and billing processes.

Responsibilities

• Lead development and implementation of new practice systems and processes.
• Manage consultations and billing; greet patients warmly.
• Handle inbox, email, website, efax and basic maintenance.
• Provide excellent phone and email support for patients.
• Coordinate appointments and scheduling; perform general admin tasks.
• Support Surgeon with administrative tasks and adapt to needs.

Skills

Medical software

Communication skills

Audio typing

IT troubleshooting

Independent worker

Leadership

Customer service

Multitasking

Tools

Theatre Booking

Billing software

Website maintenance

Quoting

Job description

Our Surgeon has an exceptional career opportunity for an attention-to-detail candidate who prides themselves on being a gatekeeper for our Doctor. If you are an experienced Medical Receptionist (working with a Specialist, Surgeon or have experience working for a GP, which we would consider for the right candidate) seeking a fantastic role with growth potential or if you are currently a Medical Secretary looking for a new challenge, we invite you to consider this opportunity.

About Us:

We are an established medical practice, in the Northern Rivers area. Our practice mission is to make a difference in our patients lives, to provide them with empathy and support during their patient journey.

Our practice benefits from convenient WFH options and onsite presence when undertaking consulting sessions. Utilising your internet, you will be supplied with a laptop and practice mobile.

Training will be provided on our practice processes as required.

About You:

We're looking for a warm, engaging and capable Medical Secretary who is excited by the opportunity to progress further as our practice grows. This role will suit someone with strong attention to detail, self-motivated, patient-focused and bubbly, who enjoys contributing to a modern, paperless practice. You will be central to building efficient systems and processes that support high-performing operations and consistently excellent patient care.

Key Qualifications and Attributes:

Demonstrated experience using medical software programs.

Outstanding communication skills coupled with a positive, proactive attitude.

Professional demeanour with exceptional customer service and high attention to detail.

Audio typing will be part of the role

Ability to work both independently and collaboratively, demonstrating strong leadership qualities.

Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and Known Gap fees - Training can be provided for the right candidate.

Proficiency in troubleshooting and IT-related tasks.

Ability to excel under pressure in a fast-paced environment, while effectively managing multiple tasks.

Responsibilities:

Take the lead in the development and implementation of new practice systems and processes.

Manage consultation sessions (including consultant billing) and warmly greet patients.

Managing inbox, email, website, efax etc. (Website maintenance experience favourable)

Provide exceptional customer service through effective phone/email communication and patient interactions.

Coordinate patient appointments and manage scheduling.

Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient inquiries.

Support Surgeon with various administrative and ad-hoc tasks.

Exhibit flexibility and dedication to accommodate Specialist and practice needs.

Working Hours:

Monday and Tuesday 8:00am till 5:00pm (30 minute unpaid lunch)

These hours are very flexible and can incorporate pick-up and drop-off duties. When the Surgeon is consulting, you will be required to be on site at the practice.

Pay rate:

$32.00 to $38.00 per hour plus super

Equipment:

You will be provided with a practice laptop and practice phone to utilise when working on site or working from home.

*Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

The successful applicant is required to have full working rights in Australia and may be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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