Medical Receptionist Specialist Surgical Practice Westmead

Indigo HR; Sydney; On-site; AUD 48,000 - 52,000; Part time

Benefits offered by this job

Onsite parking

Job summary

Specialist Surgical Practice Westmead is hiring a Medical Receptionist for a three-day-per-week role in Westmead, with hours 9am–5pm and onsite parking. You will support the surgeon and patients, manage the diary, handle billing and correspondence, and ensure a smooth, welcoming patient experience.

The ideal candidate has medical reception or secretarial experience, strong communication and organisation, and the ability to manage priorities while maintaining confidentiality in a clinical setting.

Qualifications

• Previous medical reception or healthcare administration experience
• Strong patient communication and customer service skills
• Excellent organisation and attention to detail
• Confidence managing appointments, billing and medical administration
• A warm, polished and professional manner
• Ability to manage competing priorities calmly
• Strong written communication and accurate typing
• Initiative, reliability and good follow-through
• An understanding of confidentiality and professionalism in healthcare
• A genuine desire to become a trusted part of the practice

Responsibilities

• Welcoming patients and managing the flow of the consulting day
• Answering calls and assisting with patient enquiries
• Coordinating appointments and managing the specialist's diary
• Managing patient billing and accounts
• Typing medical letters and correspondence
• Maintaining accurate patient information and records
• Keeping on top of the details needed for upcoming clinics
• Liaising closely with the surgeon throughout the consulting day
• Providing general medical reception and administrative support

Skills

Patient communication

Customer service

Organisation

Attention to detail

Confidentiality

Typing

Follow-through

Professionalism

Tools

Clinic to Cloud

Job description

Medical Receptionist Specialist Surgical Practice Westmead

Medical Receptionist – Specialist Surgical Practice

Westmead | 3 Days Per Week | 9am-5pm | $35–$38/hr + Super | Onsite Parking

Looking for a three-day medical reception role where your experience will genuinely be valued?

If you're an experienced Medical Receptionist or Medical Secretary who enjoys building relationships with patients, working closely with a specialist and taking ownership of the details that keep a consulting day running smoothly, this could be a wonderful fit.

You'll be joining an established specialist surgeon's private practice in Westmead, working three days each week — Tuesday, Wednesday and Friday, 9am–5pm.

This is a role for someone who knows medical reception, understands the importance of getting the details right and enjoys being a trusted point of contact for both the doctor and their patients.

Specialist or surgical experience would be highly regarded, but it isn't essential. If you have strong medical reception experience from general practice or another healthcare setting, we'd equally love to hear from you.

Why you'll enjoy this role

• Permanent part-time 3 days each week – Tuesday, Wednesday and Friday, 9am–5pm

• $35–$38 per hour + super – depending on experience

• Onsite parking included – an important bonus in Westmead

• Work closely with one specialist surgeon – become a trusted and valued part of their private practice

• Build genuine patient relationships – be a familiar and reassuring point of contact throughout their care

• Take ownership of your role – manage the day-to-day reception and administration that keeps the practice running smoothly

• Use the medical experience you've already built – while broadening your exposure to specialist surgical practice

• Enjoy variety without being lost in a large team – appointments, patients, billing, correspondence and the coordination of a busy consulting day

What will your day look like?

Working closely with the surgeon, you'll have responsibility for creating a smooth, organised and welcoming experience for patients throughout their contact with the practice.

Your day will include:

• Welcoming patients and managing the flow of the consulting day

• Answering calls and assisting with patient enquiries

• Coordinating appointments and managing the specialist's diary

• Managing patient billing and accounts

• Typing medical letters and correspondence

• Maintaining accurate patient information and records

• Keeping on top of the details needed for upcoming clinics

• Liaising closely with the surgeon throughout the consulting day

• Providing general medical reception and administrative support

The practice uses Clinic to Cloud. Previous experience would be welcomed, although it isn't essential if you're confident learning new systems.

The patient experience matters

For someone seeing a specialist or preparing for surgery, having a Medical Secretary who is warm, organised and reassuring can make an enormous difference.

We're looking for someone who doesn't see medical reception as simply answering phones and booking appointments.

You notice the details. You follow things through. You remember that there is a patient behind every appointment, account and piece of correspondence.

And you take pride in being someone both the doctor and their patients can rely on.

Who would thrive in this role?

We'd particularly love to hear from someone who already has medical reception or medical secretarial experience and is looking for a quality part-time role where that experience will be appreciated.

You may already work in specialist or surgical practice, or you may come from general practice or another healthcare environment.

You'll ideally bring:

• Previous medical reception or healthcare administration experience

• Strong patient communication and customer service skills

• Excellent organisation and attention to detail

• Confidence managing appointments, billing and medical administration

• A warm, polished and professional manner

• The ability to manage competing priorities calmly

• Strong written communication and accurate typing

• Initiative, reliability and good follow-through

• An understanding of confidentiality and professionalism in healthcare

• A genuine desire to become a trusted part of the practice

Specialist or surgical experience is an advantage, but strong medical reception experience and the right approach are equally important.

Could this be the right fit for you?

If you're an experienced Medical Receptionist or Secretary looking for three days per week and the opportunity to work closely with a specialist surgeon, we'd genuinely love to hear from you.

Bring the medical reception experience you've already developed and become an important part of providing patients with a warm, professional and well-organised experience throughout their care.