Part-time Library Programs & Tech Support Specialist

Council Jobs; Melbourne; On-site; AUD 49,000 - 70,000; Part time

Benefits offered by this job

12% superannuation

Job summary

Moonee Valley Libraries is seeking a motivated Reader Services and Program Support Technician to deliver engaging programs and support collection management. Working within our Arts, Culture and Place group, you’ll be part of a professional team delivering excellent library experiences in Melbourne.

You’ll support adult programs, maintain and develop library collections, and help ensure our spaces are welcoming, inclusive, and responsive to community needs.

Qualifications

• Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA).
• Proven experience delivering exceptional customer service, ideally in a public library setting.
• Strong IT skills to troubleshoot computers and mobile devices, support digital literacy, and operate online platforms.
• Highly organised with ability to supervise staff and manage workload in a busy service environment.
• Excellent communication and collaboration skills with enthusiasm for community connection.

Responsibilities

• Provide proactive, high-quality customer service across multiple library locations.
• Assist library users with a range of technologies, including computers, eResources, mobile devices, and online platforms.
• Supervise staff when rostered as the senior officer on duty, promoting teamwork and operational efficiency.
• Experience in maintaining and improving a library collection to meet community needs.
• Help plan, deliver, and evaluate adult programs and events.
• Contribute to creating a safe, inclusive, and engaging environment for all community members.

Skills

Customer service

IT troubleshooting

Team supervision

Digital literacy

Education

Diploma of Library and Information Services

Tools

Computers

Mobile devices

eResources platforms

Job description

Moonee Valley Libraries is seeking a motivated Reader Services and Program Support Technician to deliver engaging programs and support collection management. Working within our Arts, Culture and Place group, you’ll be part of a professional team delivering excellent library experiences in Melbourne.

You’ll support adult programs, maintain and develop library collections, and help ensure our spaces are welcoming, inclusive, and responsive to community needs.