Programs Library Technician - Adults & Inclusion

City of Ryde; Ryde; On-site; AUD 73,000 - 92,000; Full time

Benefits offered by this job

Health and well-being programs

Learning and development program

Job summary

City of Ryde Libraries is seeking a Programs Library Technician – Adults & Inclusion to develop and deliver engaging library programs for adults, seniors and people with a disability. You will collaborate across library teams and external partners to foster readers' advisory, digital literacy and social connection.

The role emphasises high-quality customer service, program promotion and community engagement within City of Ryde Libraries, located in Ryde NSW.

Qualifications

• Diploma or equivalent library technician qualification recognised by ALIA.
• Working With Children Check required.
• Current Driver's Licence (Class C) required.
• Experience delivering diverse library programs and learning opportunities.
• Experience delivering digital literacy programs for current and emerging tech.
• Excellent English language communication skills.
• Strong interpersonal and customer service abilities.
• Knowledge of information technology and troubleshooting.

Responsibilities

• Assist in development, delivery and promotion of diverse programs for adults, seniors and people living with a disability.
• Maintain the Community Information Database.
• Support outreach and partnerships and library exhibition program.
• Provide professional customer and information services.
• Lead customer service shifts when assigned Shift Supervisor.
• Contribute to library service goals in City of Ryde planning documents.

Skills

Program development

Digital literacy programs

Customer service

Communication skills

Interpersonal skills

IT troubleshooting

Education

ALIA-recognised library qualification

Working With Children Check

Driver's Licence Class C

Job description

Programs Library Technician - Adults & Inclusion

Job No:COR1759

Create meaningful community connections through innovative library programs. In this rewarding role, you'll develop and deliver engaging experiences that support learning, wellbeing and social connection across our diverse community.

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

The City of Ryde Libraries provides a space for our communities to imagine, connect and learn. The Library Service operates across five branches including Ryde, North Ryde, Eastwood, West Ryde and Gladesville as well as a significant online library. Our libraries are vibrant, contemporary and welcoming places in the local community. City of Ryde Libraries continue to innovate and strengthen our services with an emphasis on engaging our diverse community and providing public libraries that support the cultural, educational, recreational and information needs.

About the Role

Reporting to the Programs & Engagement Librarian, the purpose of this role is to maximise community satisfaction with City of Ryde Libraries through supporting the development and delivery of high-quality community engagement programs for adults, seniors and people living with a disability.

The library operates in a team environment. The role involves extensive collaboration with Library teams and other areas of Council to deliver strategic objectives and initiatives.

About You

Are you passionate about engaging with diverse communities? Do you take pride in delivering accessible and exciting adult library programs?

We are seeking an experienced Library Programs Technician – Adults & Inclusion within the Library Programs Team. In this role you will combine your passion and experience in planning and delivering library programs with a focus on adults, seniors and people living with a disability. You will develop and foster strong relationships with your team and with internal and external partners to innovate and facilitate high-quality programs supporting Readers' Advisory, digital literacy, creativity and social connection.

Key responsibilities include:

• Assisting in the development, delivery and promotion of a diverse and high-quality range of programs and activities suitable for identified target groups with a focus on adults, seniors and people living with a disability, including technology, creative, educational and Readers' Advisory programs
• Maintaining specialist information services including the Community Information Database
• Supporting programs and activities suitable for a range of audiences that may include children and young adults, seniors and homebound community members, CALD and Council staff
• Supporting Library outreach and partnerships, including delivery of community engagement initiatives and maintenance of the Library Exhibition Program
• Providing professional and responsive customer and information services
• Providing leadership for customer service shifts when assigned Shift Supervisor
• Contributing to and support the achievement of Library Service goals as identified in City of Ryde's strategic and planning documents

Key Requirements

• Diploma of Library and Information Science or equivalent library technician qualification recognised by the Australian Library and Information Association (ALIA)
• Working With Children Check
• Current Driver's Licence (Class C)
• Demonstrated experience in the development, delivery and/or promotion of innovative and diverse programs and activities, including providing quality learning opportunities and cultural experiences
• Demonstrated experience in the delivery of digital literacy programs and activities for current and emerging technologies
• Excellent oral and written English language communication skills
• Excellent interpersonal skills
• High level customer service skills and experience
• Knowledge of and enthusiasm for information technology and troubleshooting

Your commencing annual salary will range from $73,267.92 to $91,584.90 + superannuation, dependent on the skills, qualifications and relevant experience of the suitable candidate.

• Long service leave after 5 years, then accrued monthly
• 18 weeks paid parental leave
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, health checks, etc.)

City of Ryde is committed to Equal Employment and Child Safety