Readers Services & Programs Support Technician

Moonee Valley City Council; Melbourne; On-site; AUD 49,000 - 70,000; Part time

Benefits offered by this job

Superannuation

Job summary

Moonee Valley Libraries in Melbourne is seeking a Reader Services and Program Support Technician. The part-time permanent role involves 21 hours per week, delivering engaging programs and supporting collection management within the Arts, Culture and Place group.

You will provide proactive customer service, assist users with technologies, supervise staff when on duty, and help maintain the library collection to meet community needs.

Qualifications

• Diploma in Library and Information Services; eligible for ALIA membership.
• Experience delivering customer service in a public library setting.
• Strong IT and digital literacy skills.

Responsibilities

• Provide high-quality customer service across multiple library locations.
• Assist users with technologies including computers, eResources, and mobile devices.
• Supervise staff when rostered as senior officer on duty.
• Maintain and improve library collections to meet community needs.
• Plan, deliver, and evaluate adult programs and events.

Skills

Customer service

IT skills

Staff supervision

Communication

Education

Diploma in Library Services

Job description

Reader Services and Program Support Technician

Reference number: 11338

• Part-time permanent position working 21 hours per week.
• Salary commencing at $43.32 per hour, plus 12% superannuation, commensurate with skills and experience.
• Library Band 4
• Working hours: Tuesday 10am-5pm, Wednesday 1pm-8pm, Thurs 1pm-5pm, Friday 1pm-5pm
• Working 1 in 3 Saturday mornings.

The Opportunity

Moonee Valley Libraries is seeking a motivated and customer-focused Reader Services and Program Support Technician to play a key role in delivering engaging programs and supporting collection management activities. Working within our Arts, Culture and Place group, this position is part of a professional and friendly team committed to providing excellent library experiences. You’ll support the delivery of adult programs and events, maintain and develop library collections, and help ensure our library spaces are welcoming, inclusive, and responsive to community needs.

Key Responsibilities

• Provide proactive, high-quality customer service across multiple library locations.
• Assist library users with a range of technologies, including computers, eResources, mobile devices, and online platforms.
• Supervise staff when rostered as the senior officer on duty, promoting teamwork and operational efficiency.
• Experience in maintaining and improving a library collection to meet community needs.
• Help plan, deliver, and evaluate adult programs and events.
• Contribute to creating a safe, inclusive, and engaging environment for all community members.

Skills & Experience

You will hold a Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA) and bring proven experience in delivering exceptional customer service ideally within a public library setting. Your strong IT skills enable you to confidently troubleshoot computer and mobile technologies, support users in digital literacy, and work effectively in an online environment. You’ll be highly organised, capable of supervising staff and managing your workload in a busy service environment. Excellent communication skills, collaboration skills and an enthusiasm for community connection are essential.

For further information

Contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1*** to seek further insights to the role.