Part-Time Library Customer Experience Technician

Melton City Council; Melton; On-site; AUD 74,000 - 79,000; Part time

Benefits offered by this job

5 weeks annual leave

Flexible work options

Career development & leadership

GMHBA health plan with exclusive perks

16 weeks Paid Parental Leave (super)**

3 weeks Paid Secondary Carer Leave

Wellbeing initiatives

Job summary

Melton City Council is seeking a Library Customer Experience team member to deliver high-quality service in our Library and Learning Hubs on Saturdays and Sundays, supporting lifelong learning and community access to resources.

You will contribute to technology support, literacy programs, and member services, partnering with staff to ensure a welcoming learning environment for diverse users.

Qualifications

• A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
• Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
• Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
• Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
• Demonstrated ability to work as a team member and interact positively with employees.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
• Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
• Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
• Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

Skills

Customer service

Verbal communication

Teamwork

Computer skills

Driver’s Licence

Working with Children Check

Education

Post-secondary qualification acceptable for technician membership of the Australian Library and Information Association

Job description

Melton City Council is seeking a Library Customer Experience team member to deliver high-quality service in our Library and Learning Hubs on Saturdays and Sundays, supporting lifelong learning and community access to resources.

You will contribute to technology support, literacy programs, and member services, partnering with staff to ensure a welcoming learning environment for diverse users.