Customer Service Library Technician - Weekend

Melton-City-Council; Melton; On-site; AUD 74,000 - 79,000; Part time

Job summary

Melton City Council is seeking a Weekend Customer Service Library Technician to join our Library Customer Experience team. You will help deliver high-quality customer service, support learning programs, and assist members with resources and technology across our Library and Learning Hubs.

Reporting to the Team Leader Library Customer Experience, the role serves internal and external library users, participates in shifts, and contributes to a welcoming, inclusive learning environment while

Qualifications

• A post-secondary qualification acceptable for ALIA technician membership, or equivalent with library experience.
• Strong customer service and communication skills.
• Good computer and IT skills with devices and platforms.
• Ability to plan, organise and prioritise routine tasks.
• Team-oriented with positive interactions.
• Must hold or be able to obtain Working with Children Check.

Responsibilities

• Deliver high quality customer service in library and learning hubs.
• Assist in using resources, technology and online platforms.
• Support learning, literacy and outreach programs.
• Roster to cover weekend shifts.

Skills

Excellent customer service

Verbal communication

IT skills

Planning and prioritising

Teamwork

Working with Children Check

Education

Post-secondary qualification for ALIA technician membership

Job description

Customer Service Library Technician - Weekend

Job No:MEL1785

Salary Range $74,283 to $78,754 per annum + 12% Super pro rata

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning.

This position reports to Team Leader Library Customer Experience.

This position services both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will

• Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
• Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
• Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
• Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
• Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

About you

To be successful in this role you will have the following:

• A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
• Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
• Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
• Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
• Demonstrated ability to work as a team member and interact positively with employees.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too.Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

There are a number of great reasons why our people love working at Melton City Council:

• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications ... If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and respondingto child abuse is at the centre of our everyday thinking and service delivery.

Applications close11:59pm Wednesday 23 September 2026