Customer Service Library Technician - Weekend

Melton City Council; Melton; On-site; AUD 74,000 - 79,000; Part time

Benefits offered by this job

5 weeks annual leave

Flexible work options

Career development & leadership

GMHBA health plan with exclusive perks

16 weeks Paid Parental Leave (super)**

3 weeks Paid Secondary Carer Leave

Wellbeing initiatives

Job summary

Melton City Council is seeking a Library Customer Experience team member to deliver high-quality service in our Library and Learning Hubs on Saturdays and Sundays, supporting lifelong learning and community access to resources.

You will contribute to technology support, literacy programs, and member services, partnering with staff to ensure a welcoming learning environment for diverse users.

Qualifications

• A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
• Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
• Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
• Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
• Demonstrated ability to work as a team member and interact positively with employees.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
• Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
• Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
• Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

Skills

Customer service

Verbal communication

Teamwork

Computer skills

Driver’s Licence

Working with Children Check

Education

Post-secondary qualification acceptable for technician membership of the Australian Library and Information Association

Job description

Part Time, Permanent Position Saturday 11:30 am - 4:00pm & Sunday 12:50pm - 4:00pm

Salary Range $74,283 to $78,754 per annum + 12% Super pro rata

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth.

We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning.

This position reports to Team Leader Library Customer Experience.

This position services both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will

• Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
• Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

Key Responsibilities

• Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
• Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
• Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
• Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
• Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.

About You

To be successful in this role you will have the following:

• A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
• Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
• Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
• Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
• Demonstrated ability to work as a team member and interact positively with employees.
• Current valid Victorian Driver’s Licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision for our community is to be: 'A vibrant, safe and liveable city accessible to all' and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision‑making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We Are Vibrant MELTON. Our Values Are

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council:

• 5 weeks annual leave*
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives
• Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Wednesday 23 September 2026