Weekend Library Customer Experience Specialist

Melton-City-Council; Melton; On-site; AUD 74,000 - 79,000; Part time

Job summary

Melton City Council is seeking a Weekend Customer Service Library Technician to join our Library Customer Experience team. You will help deliver high-quality customer service, support learning programs, and assist members with resources and technology across our Library and Learning Hubs.

Reporting to the Team Leader Library Customer Experience, the role serves internal and external library users, participates in shifts, and contributes to a welcoming, inclusive learning environment while

Qualifications

• A post-secondary qualification acceptable for ALIA technician membership, or equivalent with library experience.
• Strong customer service and communication skills.
• Good computer and IT skills with devices and platforms.
• Ability to plan, organise and prioritise routine tasks.
• Team-oriented with positive interactions.
• Must hold or be able to obtain Working with Children Check.

Responsibilities

• Deliver high quality customer service in library and learning hubs.
• Assist in using resources, technology and online platforms.
• Support learning, literacy and outreach programs.
• Roster to cover weekend shifts.

Skills

Excellent customer service

Verbal communication

IT skills

Planning and prioritising

Teamwork

Working with Children Check

Education

Post-secondary qualification for ALIA technician membership

Job description

Melton City Council is seeking a Weekend Customer Service Library Technician to join our Library Customer Experience team. You will help deliver high-quality customer service, support learning programs, and assist members with resources and technology across our Library and Learning Hubs.

Reporting to the Team Leader Library Customer Experience, the role serves internal and external library users, participates in shifts, and contributes to a welcoming, inclusive learning environment while