Guest Experience Ambassador – Front Desk

Langham Hospitality Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

Parking discount

Uniform provided

Staff meals

Career development

Job summary

The Langham, Melbourne is seeking a full-time Service Stylist to join our front-of-house team. This pivotal role focuses on delivering warm, attentive service and creating memorable experiences for guests across the Rooms Division.

Responsibilities include guest greeting, information, and support, ensuring lobby presence, coordinating with Concierge, and maintaining impeccable presentation and personal grooming in line with five‑star standards.

Qualifications

• Minimum 1 year experience in a 5-star Front Office environment.
• Excellent communication and presentation abilities.
• Professional, friendly demeanor and guest-focused attitude.

Responsibilities

• Maintain a clean, tidy work area and personal appearance per hotel standards.
• Provide a high standard of guest service to ensure guests feel welcome.
• Be knowledgeable about hotel facilities to assist guest inquiries.
• Maintain strong lobby presence and assist across Front of House areas.
• Greet and acknowledge guests and anticipate their needs.
• Support Concierge with recommendations and guest services.

Skills

Guest service

Communication

Presentation

People skills

Flexibility

Education

1 year experience in 5-star Front Office

Job description

The Langham, Melbourne is seeking a full-time Service Stylist to join our front-of-house team. This pivotal role focuses on delivering warm, attentive service and creating memorable experiences for guests across the Rooms Division.

Responsibilities include guest greeting, information, and support, ensuring lobby presence, coordinating with Concierge, and maintaining impeccable presentation and personal grooming in line with five‑star standards.