Overnight Porter

Langham Hospitality Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Discount car parking

Uniform provided and laundered

Subsidised staff meals

Grow your career

Job summary

Langham Melbourne invites applications for an overnight Front Office role in a 5-star setting. You will join the Front Office team of around 60 colleagues and support guests with arrivals, departures, and services while maintaining a polished presentation.

The position operates from 10:30 PM to 8:00 AM, with a fixed-term contract through February 2019 and potential extension. The Langham offers hotel discounts, parking benefits, and career growth opportunities.

Qualifications

• 5 star hotel experience is an advantage.
• Excellent communication and interpersonal skills.
• Strong work ethic.
• Proven organisational & time management skills.
• Hold a current manual Australian drivers license.
• Immaculate presentation and grooming.
• Ability to work independently.
• Eye for detail and ability to prioritise and manage multiple tasks.
• Ability to thrive in a busy, challenging workplace.

Responsibilities

• Provide a warm welcome to guests.
• Assist guests with luggage for arrival and departure.
• Familiarise guests with rooms, facilities, and services.
• Deliver messages, faxes and items to guest rooms or hotel areas.
• Assist the Doorperson; manage doors, taxis, porte cochere and luggage.
• Maintain cleanliness of Ground Floor Lobby, Front Driveway, Porters Station & Back Corridor.
• Provide valet parking when required.

Skills

Communication

Interpersonal skills

Work ethic

Organisation & time management

Presentation & grooming

Independence

Attention to detail

Multitasking

Teamwork

Job description

You will have the opportunity to work with the Front Office department which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.

This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success.

Your Responsibilities Will Include

• Provide a warm welcoming smile for all our guests
• Assist guests entering and departing the hotel with luggage
• Familiarise the guests with the hotel rooms, facilities, amenities and services
• Deliver messages, faxes and other items to guest rooms or other hotel areas
• Assist the Doorperson; opening car doors, greeting guests, summoning taxi’s, keeping the Porte Cochere (driveway) clear, loading/unloading luggage into vehicles, labelling luggage & car keys
• Monitor cleanliness of the Ground Floor Lobby, Front Driveway, Porters Station & Back Corridor and the Baggage Store
• Valet parking

For this role, your attributes will be inclusive of the following

• 5 star hotel experience is an advantage
• Excellent communication and interpersonal skills
• Strong work ethic
• Proven organisational & time management skills
• Hold a current manual Australian drivers license
• Immaculate presentation and grooming
• Ability to work independently
• Eye for detail coupled with a strong ability to proactively identify, prioritise and manage multiple tasks
• Successfully accomplish objectives in a busy and challenging workplace

The successful candidate will be required to work between the hours of 10.30pm through to 8am.

In return for your expertise and professionalism, you will be rewarded with:

• hotel discounts worldwide
• discount car parking
• uniform provided and laundered
• subsidised staff meals
• opportunities to learn new skills and grow your career

You’ll join a team passionate about ‘Knowing our Guests and Building Great Memories’.

This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!

This is a fixed term contract through to February 2019 - with the possibility of an extension.

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.